Privacy policy

Privacy Policy

Last updated: May 18, 2026

At FlexiKnee-Pro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase products, or otherwise interact with our services.

This website and online store are operated by FlexiKnee-Pro through the Shopify e-commerce platform.

Contact Information

FlexiKnee-Pro
Galew 41B
62-720 Brudzew
Wielkopolska, Poland

Email: flexikneepro.contact@gmail.com

1. Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

Payment Information

Payments are securely processed through third-party payment providers. We may receive limited transaction-related information such as:

  • Payment confirmation

  • Transaction ID

  • Payment method details

We do not store full credit card numbers on our servers.

Account Information

If you create an account, we may collect:

  • Username

  • Password

  • Preferences and settings

Order & Transaction Information

  • Products viewed or purchased

  • Shopping cart activity

  • Returns, exchanges, or cancellations

  • Purchase history

Communication Information

Information you provide when contacting customer support or communicating with us.

Technical & Device Information

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Website usage data and browsing activity

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, personalize content, and support advertising activities.

2. How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and website analytics tools

  • From service providers and business partners assisting us in operating our store and services

3. How We Use Your Information

We may use your personal information for the following purposes:

Providing Our Services

To:

  • Process and fulfill orders

  • Handle payments

  • Arrange shipping and delivery

  • Provide customer support

  • Manage returns and refunds

  • Maintain customer accounts

Improving User Experience

To personalize your shopping experience and improve our products, website functionality, and customer service.

Marketing & Advertising

We may send promotional emails, newsletters, or product recommendations if permitted by applicable law. You may unsubscribe at any time using the unsubscribe link included in our emails.

Fraud Prevention & Security

To detect unauthorized activity, prevent fraud, protect our services, and maintain website security.

Legal Compliance

To comply with applicable laws, regulations, legal requests, or enforcement obligations.

4. Sharing of Personal Information

We may share your personal information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Customer support tools

  • Analytics providers

  • Marketing and advertising partners

  • Shopify and related platform services

We may also disclose information:

  • If required by law

  • To protect our legal rights

  • During a business transfer, merger, or sale

We do not sell your personal information for monetary compensation.

5. Shopify Services

Our store is hosted by Shopify. Shopify may collect and process certain personal information necessary to provide hosting, checkout, payment processing, analytics, and security services.

To learn more about how Shopify handles personal information, please visit:
Shopify Privacy Policy

6. International Data Transfers

Your personal information may be transferred to and processed outside your country of residence, including countries that may have different data protection laws.

Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal information only as long as necessary for:

  • Providing our services

  • Legal and accounting obligations

  • Resolving disputes

  • Enforcing agreements and policies

8. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • Right to access your personal data

  • Right to correct inaccurate information

  • Right to request deletion of your data

  • Right to data portability

  • Right to object to certain processing activities

  • Right to withdraw consent

  • Right to unsubscribe from marketing communications

To exercise any of these rights, contact us at:

flexikneepro.contact@gmail.com

If you are located in the European Economic Area (EEA) or the United Kingdom, you may also lodge a complaint with your local data protection authority.

9. Cookies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember user preferences

  • Analyze website performance

  • Support marketing and advertising activities

You can manage or disable cookies through your browser settings.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can remove the data.

12. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

FlexiKnee-Pro
Galew 41B
62-720 Brudzew
Wielkopolska, Poland

Email: flexikneepro.contact@gmail.com